Privacy Policy - Ghana Air Ways-US

1. Introduction

At Ghana Airways US (“we,” “us,” or “our”), accessible via ghanaairways-us.com, we are firmly committed to protecting the privacy, integrity, and security of your personal data. We recognize the importance of privacy and data protection, particularly in the digital environment in which we operate. This Privacy Policy outlines how we collect, use, store, and share your personal data, and the rights and choices available to you. We uphold the highest standards of compliance under applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to personal data that we collect through your use of our website, services, and communications. Where we determine the purposes and means of processing personal data, Ghana Airways US acts as the data controller. This policy governs all users, regardless of geographic location, and supplements any other notices or contractual terms provided to you.

3. Categories of Personal Data We Process

We collect and process the following categories of data, depending on how you interact with the website and our services:

a) Usage Data
Includes information about your interactions with ghanaairways-us.com, such as your IP address, browser type and version, referring URL, time zone, session duration, and navigation paths.

b) Account Data
Includes your full name, residential or billing address, email address, and contact number as provided when registering or purchasing through our platform.

c) Profile Data
Includes your user preferences, service history, purchase records, travel choices, seat selections, loyalty program participation, and behavioral tendencies on our website.

d) Communication Data
Comprises any communications you send to us, including inquiries, feedback, customer service requests, and ongoing correspondence. This can include support ticket content, emails, and contact form submissions.

e) Technical Data
Covers details about the devices you use to access our website, such as device type, operating system, hardware specifications, browser plugins, and system settings.

f) Transaction Data
Includes information related to purchases, bookings, and reservations made through ghanaairways-us.com, such as payment methods, transaction references, billing details, and delivery address (if applicable).

g) Preference Data
Includes marketing preferences, communication consent status, language or region choices, and information derived from user interactions that suggest interest in specific offerings or promotions.

4. Legal Bases for Processing Personal Data

We rely on the following lawful grounds to process your personal data:

– Contractual Necessity: To fulfill our obligations under a contract with you, such as processing flight bookings or responding to service requests.
– Legitimate Interests: To operate and enhance our website, protect our systems, and ensure a high standard of customer support, as long as such processing does not override your rights.
– Consent: Where you have explicitly granted permission, such as subscribing to our marketing communications. Consent can be withdrawn at any time.
– Legal Obligations: To comply with regulatory or legal requirements, including anti-fraud and financial reporting obligations.

5. Your Rights

Under applicable data protection laws, you are entitled to the following rights in relation to your personal data:

– Right of Access: You may request confirmation and access to the personal data we hold about you.
– Right to Rectification: You can ask that we correct inaccurate or incomplete data.
– Right to Erasure: Also known as the “right to be forgotten,” you may request deletion of your personal data under certain conditions.
– Right to Restrict Processing: You may ask us to halt certain processing of your personal data while a complaint is investigated.
– Right to Data Portability: You are entitled to receive a copy of your personal data in a structured and machine-readable format for transmission to another service provider, where feasible.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

To protect your data, we implement rigorous administrative, technical, and physical safeguards. These include:

– End-to-end encryption of data in transit and at rest
– Role-based access control and audit logging
– Regular system updates and security patching
– Routine data backups and business continuity protocols
– Mandatory privacy and security training for staff

While we strive to provide robust protection, no online system is entirely immune from risk. Your own precautions, such as safeguarding login credentials, are essential.

7. International Data Transfers

Ghana Airways US may process your personal data in jurisdictions outside your country of residence, including transferring information to the United States or to service providers with operations abroad. When we engage in such transfers, we use appropriate safeguards such as Standard Contractual Clauses adopted by the European Commission or equivalent frameworks ensuring adequate levels of protection under applicable laws.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including regulatory, accounting, or legal obligations. The retention periods vary by data category:

– Usage and Technical Data: up to 12 months for analytics
– Transaction and Account Data: retained for up to 7 years for tax compliance
– Communication Data: stored for 24 months after last interaction
– Marketing Preference Data: retained until consent is withdrawn

In certain cases, data may be anonymized and retained for statistical purposes.

9. Cookie Policy

Our website uses cookies and similar technologies to enhance user experience and functionality. We group these into four categories:

– Essential Cookies: Required for core functionality, such as account login and secure payment processing.
– Functional Cookies: Enable advanced features, like remembering preferences and language choices.
– Analytics Cookies: Help us analyze site usage and performance through aggregated statistics.
– Performance Cookies: Support the optimization of site speed, responsiveness, and availability.

10. Cookie Management and Compliance

Upon first visit to ghanaairways-us.com, you may be prompted to manage cookie settings via a consent banner in compliance with the GDPR. You may update your preferences at any time by accessing your cookie settings within your browser or by revisiting the website’s cookie control panel.

For California residents covered under the CCPA, you also have the right to opt-out of the “sale” of personal information, if applicable. We do not sell personal information for monetary value.

11. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If a parent or legal guardian believes that a child under 13 has submitted personal data to ghanaairways-us.com without proper consent, they should contact us immediately at [email protected] so appropriate action can be taken.

12. Policy Updates and Notifications

We may revise this Privacy Policy at our discretion in response to changes in technology, laws, or business practices. Any material changes will be communicated via email (if applicable) or through a clearly visible notice on our website. Your continued use of the website following such updates constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Ghana Airways US
Email: [email protected]

We are committed to ensuring that your personal data is handled in accordance with the highest standards of transparency, accountability, and user control. Please do not hesitate to contact us with any privacy concerns.